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Q: What is the best backup mode I can choose?
R: It depends on your needs. Read the «Different Modes» guide.

Q: How can I make a first easy backup of my hard disk?
R: Create a "Bootable Copy" programmed action.

Q: Nothing was backed up when running a backup. Why?
R: Only files matching the filters (documents, exceptions, etc.) are saved. With an Incremental Backup, only files having a modification date newer than the last backup are saved.

Q: I just created an incremental backup, but nothing was saved, why?
R: For incremental backup, only files having a correct modification date (between last backup date and now) are copied. The «last backup date» is initialized with the date of the configuration creation. So it is normal that nothing is saved. You can change the last backup date in the Edit Configuration dialog. Use a Mirror backup to create the initial backup, if you want to have a full initial backup.

Q: I moved files to the folder I backup (with an incremental backup), but they are not copied during the backup, why?
R: Incremental backup only copy files with a correct modification date (between last backup date and now). If the files added have an older date, they are not copied.

Q: My backup disk is nearly full. It contains my Evolutive Backup. How can I clean it?
R: The «Tools» menu offers a function that cleans «evolutive data» from any folder.

Q: Sometimes, a file named «TEDEV.TemporaryFile.1247853912» appears and disappears during a backup. What is that file?
R: Tri-BACKUP creates a temporary file when a file must be copied or compressed. This file can appear when copying a big file.

Q: What are these folders named «__(fBACKUP.Evolutive.folder**)» on my hard disk?
R: They contain the «second level backup» data for evolutive backup. By default, they are invisible folders.

Q: How do I make the folders «__(fBACKUP.Evolutive.folder**)» invisible?
R: Settings, from the File menu, allow you to make these folders visible or invisible. If you change the setting, their status will be changed during the next backup.

Q: I lost a document, but it was likely backed up. How can I recover it easily?
R: Use the Restore features. You can also mount your backup volume, then search for the file with Spotlight and copy it.

Q: How do I restore a backup to my hard disk (from a mirror or an evolutive mirror backup)?
R: Use the Restore features.

Q: How do I restore a backup from multiple cartridges?
R: Select the configuration used for the backup, click the "Restore" button. If the destination folder is undefined, Tri-BACKUP will prompt to insert a cartridge. Repeat for all the cartridges.

Q: Is a compressed file automatically restored uncompressed?
R: Yes. During the restore process, all compressed files are automatically uncompressed before being restored.

Q: How can I recover the original file when it is compressed?
R: Double-click this file. Tri-BACKUP will ask to uncompress it. The original version will replace the compressed version.

Q: Can I copy or retore all files running Mac OS X?
R: Yes, as far as administrator authorizations was activated in Tri-BACKUP (Backup menu).

Q: What is the easyest way to make a bootable copy of a Mac OS X volume?
R: Use the "Bootabel Copy" programmed action.

Q: Are owners, groups and permissions preserved during a backup?
R: Yes. Tri-BACKUP copy these informations with each file copied.

Q: Are all files copied?
R: Yes, provided that the user has all permissions with the files. If not, only the allowed files will be copied.

Q: Why some files are not copied?
R: Out of the permission reasons, excluded files (filters), applications (if documents only was selected), and files with no read permission (because they are already opened by another application) will not be copied.

Q: How can I easily check that all was copied?
R: Use Compare immediate action. These actions will only display missing or different files.

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